Shipping Policy

Updated October 2, 2026

1. Order processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery areas

We deliver to mainland France (including Corsica), Switzerland, and the European Union countries offered at checkout. We do not currently deliver to France's overseas departments and territories. For any other destination, contact us before placing your order.

3. Delivery costs

Standard delivery is currently free to all available destinations. Any applicable charges are always displayed before the order is confirmed. For deliveries outside the European Union (particularly to Switzerland), the customer may be responsible for import duties and taxes.

4. Delivery times

  • Signature Collection (IVORIA, AURORE, SYLVA and LUNA): 5 to 7 business days in mainland France; 5 to 15 business days to other countries.
  • Other products, supplied by third-party suppliers: 4 to 5 business weeks in mainland France; up to 6 weeks to other countries.

The applicable delivery time is indicated on each product page and at checkout. Products supplied by third-party suppliers may be shipped directly from our suppliers' warehouses. If an order includes products with different delivery times, it may be delivered in several packages.

5. Order tracking

As soon as your order is shipped, you will receive an email with a tracking number. You can also track your package from the Track your order page.

6. Receiving your order

Delivery is made to the address provided when placing the order: please check that it is complete and accurate. Upon delivery, we recommend checking the condition of the package in the presence of the delivery driver and reporting any issue (damaged package, missing product) to the carrier and our customer service team as soon as possible, with photographs if possible. Some beanbags are delivered compressed: see our unpacking guide.

7. Delivery delays or problems

If your order does not arrive within the stated timeframe or if there is a problem, contact us at contact@atelierdupouf.com. Your rights in the event of a delay are set out in article 7 of our Terms and Conditions.

8. Returns

To return a product, see our returns policy.